Participant Charter

In supporting you to exercise your rights, we must comply with the NDIS Practice Standards, United Nations Universal Declaration of Human Rights, United Nations Convention on the Rights of Persons with Disabilities , United Nations Declaration on the Rights of the Child, NDIS Act 2013, and Equal Opportunity Act 1984. 

• Promotes, upholds, and respects your legal and human rights.
• Respects your culture, diversity, values, and beliefs.
• Respects and protects your dignity and right to privacy.
• Is free from violence, abuse, neglect, exploitation, or discrimination.
• Allows you to exercise informed choice and control.
• Supports your privacy, intimacy, and sexual expression, and
• Allows you to live with residents who are not eligible for SDA and to choose to share a bedroom with others, where possible.

• Tell you about and uphold your rights.
• Provide supports in a way that promotes, upholds, and respects your rights to freedom of expression, self-determination, and decision-making.
• Support you to make informed choices, exercise control and maximise your independence in relation to the supports we provide.
• Respect your autonomy, including your right to intimacy and sexual expression.
• Provide you sufficient time to consider and review your support options and seek advice if required, at any stage of our service delivery.
• Support you to access an advocate (including an independent advocate) of your choosing.
• Support you to engage with your family, friends and chosen community in the ways you want to.
• Treat you fairly and with courtesy, dignity, and respect and without discrimination.
• Give you information about our services and associated costs, as well as other support options, within and outside you me we plus.
• Involve you in decisions about your supports, as well as our policies and procedures.
• Provide services that consider and respects your lifestyle, cultural, linguistic, and religious background, and preferences.
• Protect your personal information and only use it for the right reasons.
• Support you to provide us with feedback on our service, including complaints.
• Promptly address enquiries and complaints about the services you are receiving.
• Support you to connect with other services, including advocates, interpreters, and translators, if needed.
• Support you to have a person to speak on your behalf for any purpose, and
• Provide safe and appropriate service delivery that is culturally relevant and supports your needs and goals.

• Provide us with information that will help us to best support you.
• Tell us if things change or you cannot keep an appointment or commitment.
• Act respectfully and safely towards other people using the service, and towards our staff.
• Provide us with feedback about our service and how we can improve.
• Promptly pay the agreed fees associated with your services, and
• Tell us as early as possible if our services are not required.